Echo Appliance - Network Communication Issue

#1 Michael

Newbie

Group: Members
Posts: 8
Joined: 13-September 10
Location:Texas
Organization:Higher Education
Title:Echo Support

Posted 22 August 2011 - 11:04 AM

Hello,
Over the weekend our AV team did some updates to the AV cabling (no changes to the CAT5e cabling, so the appliance had been powered off for some days. But when they powered back on the appliance, the appliance did not restore communication with the server. I have successfully tested the CAT5e cabling, with a cable tester and even plugged a laptop to ensure I could connect to the network. I connected the appliance to another network cable but it still didn't restore communication with the server. I left the appliance powered off and then plugged the it back in (just to do), I uploaded the XML back to appliance but it has restored communication with the server. Not sure what else to do.....this is a new appliance as well.

If anyone has encountered this issue or advice would be appreciated.

Thank you,
Michael

#2 Michael

Newbie

Group: Members
Posts: 8
Joined: 13-September 10
Location:Texas
Organization:Higher Education
Title:Echo Support

Posted 22 August 2011 - 11:23 AM

Michael, on 22 August 2011 - 11:04 AM, said:

Ok, so I went in and erased the DNS enteries for it on the server and then added the entries again and it finally restored communication.

#3 darryl

Newbie

Group: Members
Posts: 1
Joined: 10-December 10
Location:Sydney
Organization:UNSW
Title:Mr

Posted 22 August 2011 - 04:26 PM

We've had some problems in the past with java based applications (not 360) caching IPaddresses. Apparently it is a known 'feature' in java that it caches the IP address to be more efficient (and ruin the lives of system admins).